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Warminster Town Council: Delivering a brighter, greener future for all

Warminster and Westbury CCTV

Warminster and Westbury CCTV partnership is overseen by a working group of representatives from Warminster Town Council, Westbury Town Council, Wiltshire Council, the Army, Wiltshire Police, West Wilts Trading Estate and local businesses. Its success is built on special relationships between these partners to deliver a service to the community.

CCTV: An Insight


Ever wondered what it’s like to be a CCTV operator? Successful CCTV Operators are mindful, alert, and scrupulous individuals who are highly dedicated to protecting others. They have the ability to quickly identify patterns and abnormalities. They work calmly and methodically in often fast-moving situations. 

What does a CCTV operator do on an average day?  A standard shift might cover scanning screens for: missing persons, anti-social behaviour, road traffic accidents, shoplifting, drunk and disorderly conduct, assaults, drug abuse, domestic violence, drink driving, dangerous driving, or movement of drugs through the area.

No shift is ever the same and incidents do not occur in the same place or time. The operator must observe all the monitors and look for things that do not appear right. On finding one of these, the operator takes a closer look to decide if there is anything untoward. When an incident is found the operator will then inform the police who will allocate an officer to the incident. The operator will continue observing the area and keep the police informed of anything happening at the scene and if the perpetrators leave the scene, which direction they go in. If the police attend, an operator keeps on watching, protecting any officers who may be on the scene.

The police often contact the CCTV control room for help with incidents, for example, tracking a vehicle.

Businesses that are part of the local Shopwatch scheme will contact the control room to report shoplifting.  The operator will then alert all others on the Shopwatch network as to what is happening.  Similarly, door staff and Pubwatch members keep in contact with the CCTV control room and the Police, all working together to make our area safer.

Often people forget that CCTV is there or ignore it, but the presence of cameras means individuals may be caught on camera for possible legal proceedings. It is hard to argue in court that it wasn’t you when the footage shows it was.   When incidents are occurring, often a second operator will be working, as multiple cameras may need to be watched and moved, the radios need answering, and possibly the phone as well.

The observation side of the control room is only one part of the operation. Police ask for footage of events. This requires a proper process and procedure to be followed and so good record keeping is another part of a CCTV operator’s skill set.   Following a police request, the operator will review the camera footage, using times, dates and location to find the incident. Relevant footage can then be safely and securely passed to the Police.

Warminster and Westbury CCTV have covered every possible crime and has had great success with bringing some nasty incidents to court. 

CCTV operator is not a job that everyone can do, but if you are interested, CCTV is always on the lookout for volunteers.  Obviously, volunteers must undergo training and pass a security check, but if you feel you could spare some time on a regular basis to help keep our community safer, contact Warminster Town Council and they will be in touch.

CCTV: The History

The original idea for installing a CCTV system in Warminster stemmed from a Government initiative in 1996 which encouraged town centres to install systems and offered partial funding from the Home Office to tackle anti-social behaviour. 

A bid to the Home Office was submitted and supported by the police who had the necessary crime statistics which highlighted the need for a system. The cost of installation was £135,000 for nine external cameras. In addition they needed poles and brackets to support them, internal video recorders, monitoring desks, printers and telephone lines. 

Warminster Town Council received £67,000 from the Home Office towards the costs. 

In 1999 the first CCTV supervisor was appointed. George Witts stayed in post until his untimely death in 2005. The equipment had not yet been installed, but George had the task of putting together the first operations’ manuals, codes of conduct and advertised for volunteers. Historically volunteers have played a great part in the running of CCTV operations, but over the last few years we have changed considerably the work that is required on a day-to-day basis and the volunteers are now highly trained to deal with all aspects of monitoring and auditing. We are always grateful to those that volunteer and in addition we have paid monitoring staff who cover a wide variety of shifts. 

In 1999 a second initiative followed the success of the first Home Office campaign with more funding for car parks which were suffering from anti-social behaviour. Warminster Town Council was successful with another bid and three additional cameras went into the town. The next area to be tackled was the Park. New lighting was needed as well as cameras and the old West Wilts District Council paid for this and continued to pay for the line rental on the installed camera. Wiltshire Council now pays this rental.

In 2003/2004 a new camera was installed in Emwell Street which meant that all entrances into the town centre were now covered. 

Westbury Town Council decided that they too would like a system installed, and when they investigated the costs it was found to be cheaper for them to purchase their own equipment but have it installed into Warminster Town Council’s control room. They make a financial contribution for the running of their equipment. We also monitor the entrance cameras for the West Wilts Trading Estate. 

There is no doubt that we accept CCTV as part of our daily lives. There is an expectation that to make us feel safe we need the security of cameras. We have to ensure that we observe codes of practice to operate the scheme in line with good ethical practice and that it is not open to the abuse of individuals’ civil rights and privacy. The primary objective of the scheme is to provide a safer town centre environment for the general public and reduce the fear of crime. CCTV is about prevention, deterrence and detection of crime whilst at the same time safeguarding the privacy of law-abiding individuals. It shall not be used to invade the privacy of any such individual in residential business or other private premises, buildings or land. 

To build on the system we have, the future is digital and wireless. We have already converted the management of our main system to digital and a new wireless camera has been installed at Portway. This is supported by new equipment in our control room. Four new wireless cameras have also been installed in the Three Horseshoes Walk for the current owners, Stockland. Warminster Town Council monitors and manages these additional cameras.

In 2014, the CCTV team received well-deserved recognition for their work across Warminster and Westbury at the PCC Neighbourhood Policing Awards. They were presented with a runner-up award for Volunteer of the Year 2014, beating a large number of organisations from across the local area. It was noted that the CCTV team “provide a professional day to day operation as well as supporting the big events in the area. Warminster and Westbury Town Councils could not provide this excellent CCTV operation without its dedicated team of volunteers.”

CCTV’s Successes

Warminster and Westbury’s recently revamped CCTV network is showing promising results in aiding the police in their duties and helping to tackle crime and anti-social behaviour.

Recently, two youths were identified for graffitiing the skate park in the Lake Pleasure Grounds with racist language and for throwing a portaloo in the lake.   The Youth Offending Team have sanctioned them to a ninety-day supervision period, which will incur regular visits. Should they fail to comply with this order then they are likely to receive a criminal record (a youth caution) which would last for three years but would show up on an enhanced DBS (Disclosure and Barring Service) for life.

Another youth who damaged security fencing while the Tennis Courts were being refurbished has been referred to the Youth Offending Team and directed to work with them for 90 days. This is to address their behaviour and provide appropriate guidance to prevent reoffending.

Five other youths involved with criminal damage in the park have recently completed community resolutions. This included litter picking in local areas as well having to send handwritten letters of apology.

Fortunately the Town Park has a relatively low level of crime and anti-social behaviour.  However, the town council is determined to keep it that way and the efforts of the police combined with the new cameras’ capabilities are showing clear signs of progress in the drive to protect our spaces.

A serial shop lifter was also identified and caught with a consequent sentence of eighteen weeks in prison. Shoplifting has been an ongoing problem for Warminster as well as many other small towns and can have a devastating toll on businesses. The role of CCTV is incredibly important as it gives the police a previously unmatched ability to identify suspects.  Warminster Town Council also runs a Shopwatch scheme which allows shops to contact each other by radio and pass on information about shoplifters to the police and other businesses.

These are just some of a number of examples of vandalism, theft and antisocial behaviour that the CCTV partnership has played a key role in combating. It is important to protect the town’s assets, such as its park, businesses and most importantly, the resident themselves. Having the benefit of a modern CCTV system is an asset to the community and town, and the updated system is proving incredibly effective and far superior to the previous camera setup.

CCTV Code of Practice 2023

Please follow the link to Warminster Town Council’s CCTV Code of Practice.

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